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Richmond ER Waiting Room Reassessment Project

Date: April 20, 2017
Filed under: Quality Academy, Improvement Project


Project description:

Patient deterioration in waiting rooms has been in the news of late, as there have been patients who suffered severe adverse events at other hospitals. In an effort to prevent things like this from occuring at Richmond Hospital, this project seeks to improve the triage nurses reassessment of already-triaged patients with minimal impact on their ability to triage new patients. The project measured patient deterioration being caught and missed in the waiting room, and tested reassessment timing to catch the most deterioration while impacting new triages the least.

Project lead:

Name Eric Worrall
Title RN
Organization Vancouver Coastal Health
Phone 604-961-3680
Email address eric.worrall@vch.ca
Year 2017