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Welcome to our hub of resources for improving the quality of health care.

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Recent Resources

Quality Café: Designing Your QI Project to Ensure Sustained Results

Posted in on May 18, 2023

Reimagining Long-Term Care (3.0) BC Collaborative Webinar: Teamwork & Communication – April 27, 2023

Posted in on May 1, 2023May 1, 2023May 1, 2023

Quality Café: Using Measurement Planning to Drive Improvement

Posted in on April 20, 2023

Quality Café: Cultural Safety & Humility in Quality Improvement

Posted in on March 16, 2023

Reimagining Long-Term Care (3.0) Welcome Package

Posted in on March 7, 2023March 7, 2023

Appropriate Use of Antipsychotics Driver Diagram

Posted in on March 7, 2023March 7, 2023

Choosing Wisely Toolkit

Posted in on March 1, 2023March 1, 2023

Aim Statement Worksheet

Posted in on March 1, 2023March 1, 2023

Reimagining Long-Term Care (3.0): HEC Improvement Charter

Posted in on March 1, 2023March 1, 2023

LTC QI (2.0): HEC Improvement Charter

Posted in on March 1, 2023March 1, 2023March 1, 2023

Our Most Popular Resources

Quality Forum

The Quality Forum is our annual three-day conference. The first day hosts full-day sessions, as well as our evening Health Talks event. The following two days features our main programming: plenary speakers, presentations and workshops.

Quality Forum 2021: Plenary Presentation – Helen Bevan

Quality Forum 2021: Plenary Presentation – Helen Bevan
Quality Forum 2021: Plenary Presentation – Agnes Binagwaho

Quality Forum 2021: Plenary Presentation – Agnes Binagwaho
Quality Forum 2021: Plenary Presentation – Mary Ellen Turpel-Lafond

Quality Forum 2021: Plenary Presentation – Mary Ellen Turpel-Lafond

Teamwork & Communication

Improving non-technical skills such as how we communicate, how we respond to the environment around us, and how we work together in a team are crucial for achieving high quality patient care.

Teamwork and Communication Action Series Evaluation Report: Cohorts 3 & 4

Teamwork and Communication Action Series Evaluation Report: Cohorts 3 & 4
BC Health Quality Matrix

BC Health Quality Matrix
Teamwork & Communication Action Series: Wave 2 Evaluation

Teamwork & Communication Action Series: Wave 2 Evaluation
Engage to Improve: Using Liberating Structures in Everyday Interactions

Engage to Improve: Using Liberating Structures in Everyday Interactions
Improving Patient Care and Joy at Work by Focusing on Team Culture

Improving Patient Care and Joy at Work by Focusing on Team Culture
Teamwork & Communication Action Series: Wave 1 Evaluation

Teamwork & Communication Action Series: Wave 1 Evaluation
Teamwork & Communication Action Series Wave 1 – Action Period 1

Teamwork & Communication Action Series Wave 1 – Action Period 1
Teamwork & Communication Action Series Wave 1 – Action Period 2

Teamwork & Communication Action Series Wave 1 – Action Period 2
Teamwork & Communication Action Series Wave 1 – Action Period 3

Teamwork & Communication Action Series Wave 1 – Action Period 3
Teamwork & Communication Action Series Wave 1 – Action Period 4

Teamwork & Communication Action Series Wave 1 – Action Period 4
Exercises to Demonstrate Teamwork and Communication

Exercises to Demonstrate Teamwork and Communication
Teamwork and Communication: Strangers in Crisis

Teamwork and Communication: Strangers in Crisis
Teamwork and Communication: Peer-to-peer and interprofessional communication

Teamwork and Communication: Peer-to-peer and interprofessional communication

"What Matters to You?"

“What Matters to You?” is an initiative that puts patient voices at the centre of care, by focusing on what matters to them.

WMTY & Joy in Work for Leaders
A “What Matters to You?” Resource for Health Care Providers

A “What Matters to You?” Resource for Health Care Providers
Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Pamphlet

Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Pamphlet
Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Companion Guide

Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Companion Guide
“What Matters to You?” Evaluation Report 2018/19

“What Matters to You?” Evaluation Report 2018/19
International “What Matters to You?” Day Celebration Webinar

International “What Matters to You?” Day Celebration Webinar
“What Matters to You?” Day Preparation – April 23, 2019 Webinar

“What Matters to You?” Day Preparation – April 23, 2019 Webinar
The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar

The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar
Ask What Matters Video Snippet

Ask What Matters Video Snippet
Do What Matters Video Snippet

Do What Matters Video Snippet
Listen to What Matters Video Snippet

Listen to What Matters Video Snippet
“What Matters to You?” Instructional Video

“What Matters to You?” Instructional Video
“Conversations That Matter”- May 9 Webinar

“Conversations That Matter”- May 9 Webinar
A Guide to Having Conversations About What Matters

A Guide to Having Conversations About What Matters
“What Matters to You?” Virtual Launch

“What Matters to You?” Virtual Launch
“What Matters to You?” Day – 2017 Report

“What Matters to You?” Day – 2017 Report
Head of Bed Resource

Head of Bed Resource
Bingo Card

Bingo Card
Getting Started Tips

Getting Started Tips