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Welcome to our hub of resources for improving the quality of health care.

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Recent Resources

2020/21 PVN Annual Report

Posted in Advance the Patient Voice, Patient Engagement on

LTC+: August Coaching Session

Posted in LTC+, LTC+, LTC+ on August 31, 2021

Quality Café: Using Driver Diagrams to Plan Improvement Initiatives

Posted in Clinical Care, Featured, Improve Clinical Care, Quality Café, Sharpen Your Skills on August 20, 2021

Quality Café: Planning and Mapping Grassroots Engagement for Quality Improvement

Posted in Clinical Care, Featured, Improve Clinical Care, Quality Café, Sharpen Your Skills on August 20, 2021

Essential Imaging Webinar 5: Engaging People to Spread Improvement

Posted in Essential Imaging, Essential Imaging, Medical Imaging on August 4, 2021

LTC+: July Coaching Session

Posted in LTC+, LTC+, LTC+ on July 27, 2021

Essential Imaging Webinar 4: Communication Approaches to Spread Improvement

Posted in Essential Imaging, Essential Imaging, Medical Imaging on June 30, 2021

LTC+: June Coaching Session

Posted in LTC+, LTC+, LTC+ on June 29, 2021

Food Insecurity in BC: Understanding the Impact and Taking Action

Posted in Type 2 Diabetes, Type 2 Diabetes Network, Type 2 Diabetes Webinars on June 29, 2021

Prevention, Screening, Diagnosis and Support for Persons with Developmental Disabilities Who Develop Dementia

Posted in Clinical Care, Improve Clinical Care on June 27, 2021

Our Most Popular Resources

Quality Forum

The Quality Forum is our annual three-day conference. The first day hosts full-day sessions, as well as our evening Health Talks event. The following two days features our main programming: plenary speakers, presentations and workshops.

Sumter/April Sumter-Freitag – Believing Patients Should Be The Norm, Not The Exception

Sumter/April Sumter-Freitag – Believing Patients Should Be The Norm, Not The Exception
Ezequiel García-Elorrio – Solutions from Argentina to Support Health Care Providers in a Pandemic

Ezequiel García-Elorrio – Solutions from Argentina to Support Health Care Providers in a Pandemic
Tania Dick – Acting on Commission Reports to Prevent Unnecessary & Preventable Deaths

Tania Dick – Acting on Commission Reports to Prevent Unnecessary & Preventable Deaths
Robin McGee – Lightning Strikes Twice: Hopes for Better Diagnostic and Post-Harm Practices

Robin McGee – Lightning Strikes Twice: Hopes for Better Diagnostic and Post-Harm Practices
Carrie Marr – Recovery & Regrowth In a Pandemic: “Thriving, Not Surviving”

Carrie Marr – Recovery & Regrowth In a Pandemic: “Thriving, Not Surviving”
Lillian Chen & Tina Cheng – How Do We Engage More Young Health Leaders?

Lillian Chen & Tina Cheng – How Do We Engage More Young Health Leaders?
Quality Forum 2021: Plenary Presentation – Helen Bevan

Quality Forum 2021: Plenary Presentation – Helen Bevan
Quality Forum 2021: Plenary Presentation – Agnes Binagwaho

Quality Forum 2021: Plenary Presentation – Agnes Binagwaho
Quality Forum 2021: Plenary Presentation – Mary Ellen Turpel-Lafond

Quality Forum 2021: Plenary Presentation – Mary Ellen Turpel-Lafond
A Quality Debate: Should People Have Full and Real-Time Access to Their Electronic Medical Record?

A Quality Debate: Should People Have Full and Real-Time Access to Their Electronic Medical Record?
Allison Kooijman & Robert Robson: A Restorative Justice Approach to Harm and Health Care

Allison Kooijman & Robert Robson: A Restorative Justice Approach to Harm and Health Care
Andrew Brown: Embracing Machine Learning to Benefit Our Parents

Andrew Brown: Embracing Machine Learning to Benefit Our Parents
Gwen Phillips: We Don’t Own the Land, the Land Owns Us

Gwen Phillips: We Don’t Own the Land, the Land Owns Us
Lauren Daley: Is Thinking About Death the Secret to Living a More Fulfilled Life?

Lauren Daley: Is Thinking About Death the Secret to Living a More Fulfilled Life?
Natasha Jung: Navigating Asian Culture, Stigma & Mental Health

Natasha Jung: Navigating Asian Culture, Stigma & Mental Health
Nikos Theodosakis: Movie Making and the Patient Experience

Nikos Theodosakis: Movie Making and the Patient Experience
Zach Berman: Turning Passion into Practice

Zach Berman: Turning Passion into Practice
Zander Willms: What Does It Truly Mean to Be a Team?

Zander Willms: What Does It Truly Mean to Be a Team?
Sickboy Podcast: Laughter is the Best Medicine

Sickboy Podcast: Laughter is the Best Medicine
Diarmid Campbell-Lendrum: Health & the Climate Crisis

Diarmid Campbell-Lendrum: Health & the Climate Crisis
Penny Pereira: No Improvement Without Learning. No Scale Without Sharing.

Penny Pereira: No Improvement Without Learning. No Scale Without Sharing.
Shelly & Gene Covert: Food for Thought: Healthier Food for Better Health Outcomes

Shelly & Gene Covert: Food for Thought: Healthier Food for Better Health Outcomes
Pauline Kong: Giving Patients Joy When They Need It Most

Pauline Kong: Giving Patients Joy When They Need It Most
Nadine Caron: Be Responsive (Not Reactive) to the Needs of Indigenous Canadians

Nadine Caron: Be Responsive (Not Reactive) to the Needs of Indigenous Canadians
Jeff Harries: Hope, Compassion, Knowledge – Treating Alcoholism with Medication

Jeff Harries: Hope, Compassion, Knowledge – Treating Alcoholism with Medication
Lauren Sundstrom: Trans Patients Have Fought to Be Who They Are

Lauren Sundstrom: Trans Patients Have Fought to Be Who They Are
CeeJai Julian: Fighting Stigma in Health Care Through Peer Support

CeeJai Julian: Fighting Stigma in Health Care Through Peer Support
Claudia Hopkins: Putting Patient Care First with Service Design

Claudia Hopkins: Putting Patient Care First with Service Design
Jeff Beselt: Stories and Lessons in Indigenous Health and Wellness

Jeff Beselt: Stories and Lessons in Indigenous Health and Wellness
Chris Pointon: Through Adversity Comes Legacy – the #hellomynameis Story

Chris Pointon: Through Adversity Comes Legacy – the #hellomynameis Story
Jeffrey Braithwaite: Big Systems Transformation in the Context of Complexity

Jeffrey Braithwaite: Big Systems Transformation in the Context of Complexity
Rhona Flin: Time for a Little Something

Rhona Flin: Time for a Little Something
A Quality Debate: Should Health Care Performance Data Be Public to Advance Better Care?

A Quality Debate: Should Health Care Performance Data Be Public to Advance Better Care?
Mock, Yeah: Designing Health Care Environments

Mock, Yeah: Designing Health Care Environments
The Patient Voice on What Matters

The Patient Voice on What Matters
Extreme Makeover: Patient Partner Edition

Extreme Makeover: Patient Partner Edition
Advancing the Voice of Indigenous Peoples

Advancing the Voice of Indigenous Peoples
Enable, Engage, Empower: Strengthening Care for Seniors

Enable, Engage, Empower: Strengthening Care for Seniors
Spreading the Safety Net

Spreading the Safety Net
A Quality Debate: Does Accountability Hinder Improvement?

A Quality Debate: Does Accountability Hinder Improvement?
Lakshman Swamy: Joy and Burnout on the Front Lines

Lakshman Swamy: Joy and Burnout on the Front Lines
Jim Easton: Change to Secure Our Health Care Systems for the Next Generation

Jim Easton: Change to Secure Our Health Care Systems for the Next Generation
Cheryl Mitchell: Creating a Culture Where Ideas Grow

Cheryl Mitchell: Creating a Culture Where Ideas Grow
Michael McMillan: What It Means to “Do With”

Michael McMillan: What It Means to “Do With”
Joshua Greggain: Collaborating to Make Care Accessible

Joshua Greggain: Collaborating to Make Care Accessible
Jessica Kim: A Better Health System for Immigrants and Refugees

Jessica Kim: A Better Health System for Immigrants and Refugees
Evan Adams: Providing Better Care for First Nations in BC

Evan Adams: Providing Better Care for First Nations in BC
Dena Kanigan: Living, Loving and Laughing at End of Life

Dena Kanigan: Living, Loving and Laughing at End of Life
Cory Ashworth: The March Sweater – Supporting LGBTQ Seniors

Cory Ashworth: The March Sweater – Supporting LGBTQ Seniors
Chanteya Waterman & Hannah O’Donnell: These Two 11-Year-Olds Have Big Dreams for Health Care

Chanteya Waterman & Hannah O’Donnell: These Two 11-Year-Olds Have Big Dreams for Health Care
Caroline MacGillivray: The Healing Power of a Makeover

Caroline MacGillivray: The Healing Power of a Makeover
A Quality Debate: Do We Need Discipline or Innovation to Achieve Improvement?

A Quality Debate: Do We Need Discipline or Innovation to Achieve Improvement?
Valerie Pagdin: Building Partnerships to Give Clients What They Really Want

Valerie Pagdin: Building Partnerships to Give Clients What They Really Want
Syexwáliya / Ann Whonnock: Caring for First Nations

Syexwáliya / Ann Whonnock: Caring for First Nations
Ray Markham: Health Equity Worldwide

Ray Markham: Health Equity Worldwide
Kasim Al-Mashat: Laughter and Meditation

Kasim Al-Mashat: Laughter and Meditation
Jorri Gosse: Addressing the Impacts of Chronic Pain

Jorri Gosse: Addressing the Impacts of Chronic Pain
Devin Harris: An Open Development Platform for Health Care

Devin Harris: An Open Development Platform for Health Care
Colin Easton: Taking the Time to Really Listen

Colin Easton: Taking the Time to Really Listen
Barbara Alink: A New Kind of Mobility Aid

Barbara Alink: A New Kind of Mobility Aid
Quality Forum 2018 Report

Quality Forum 2018 Report
A Quality Debate: Is Technology Putting the Art of Medicine at Risk?

A Quality Debate: Is Technology Putting the Art of Medicine at Risk?
Ranj Singh: Music Is Medicine

Ranj Singh: Music Is Medicine
Mustafa Ahmed: Making Life Better for Refugees

Mustafa Ahmed: Making Life Better for Refugees
Jessica Hannon: Listening to Stories from the Front Lines

Jessica Hannon: Listening to Stories from the Front Lines
Duane Jackson: Humility Is Our Strongest Virtue

Duane Jackson: Humility Is Our Strongest Virtue
Colin Ross: Looking to Your DNA for the Right Medication

Colin Ross: Looking to Your DNA for the Right Medication
Cari Taylor: We Can All Have a Good Death

Cari Taylor: We Can All Have a Good Death
Candy Tran: Do You Eat or Greet the Young?

Candy Tran: Do You Eat or Greet the Young?
Bruce Campana: What Health Technology Can’t Do

Bruce Campana: What Health Technology Can’t Do
Camila Lajolo: Tales from the Field – What Disasters Can Teach Us About Resilience

Camila Lajolo: Tales from the Field – What Disasters Can Teach Us About Resilience
Michael West: Compassionate & Collective Leadership for High Quality Health Care

Michael West: Compassionate & Collective Leadership for High Quality Health Care
Tim Omer: Empowered Citizen “Health Hackers” – We Are Not Waiting!

Tim Omer: Empowered Citizen “Health Hackers” – We Are Not Waiting!
David Matear: Health Care Response in the Fort McMurray Wildfires – Managing the Beast

David Matear: Health Care Response in the Fort McMurray Wildfires – Managing the Beast
Lisa Schilling: Accelerating Learning & Spread

Lisa Schilling: Accelerating Learning & Spread
Tiffany Christensen: Partnering with Patients – A Bed’s Eye View

Tiffany Christensen: Partnering with Patients – A Bed’s Eye View
Quality Forum 2017: A Look Back

Quality Forum 2017: A Look Back
A Look Back at Our First Five Years of the Quality Forum

A Look Back at Our First Five Years of the Quality Forum

Teamwork & Communication

Improving non-technical skills such as how we communicate, how we respond to the environment around us, and how we work together in a team are crucial for achieving high quality patient care.

BC Health Quality Matrix

BC Health Quality Matrix
Teamwork & Communication Action Series: Wave 2 Evaluation

Teamwork & Communication Action Series: Wave 2 Evaluation
Engage to Improve: Using Liberating Structures in Everyday Interactions

Engage to Improve: Using Liberating Structures in Everyday Interactions
Improving Patient Care and Joy at Work by Focusing on Team Culture

Improving Patient Care and Joy at Work by Focusing on Team Culture
Teamwork & Communication Action Series: Wave 1 Evaluation

Teamwork & Communication Action Series: Wave 1 Evaluation
Teamwork & Communication Action Series Wave 1 – Action Period 1

Teamwork & Communication Action Series Wave 1 – Action Period 1
Teamwork & Communication Action Series Wave 1 – Action Period 2

Teamwork & Communication Action Series Wave 1 – Action Period 2
Teamwork & Communication Action Series Wave 1 – Action Period 3

Teamwork & Communication Action Series Wave 1 – Action Period 3
Teamwork & Communication Action Series Wave 1 – Action Period 4

Teamwork & Communication Action Series Wave 1 – Action Period 4

Exercises to Demonstrate Teamwork and Communication

Teamwork and Communication: Strangers in Crisis

Teamwork and Communication: Peer-to-peer and interprofessional communication

"What Matters to You?"

“What Matters to You?” is an initiative that puts the patient voice at the centre of care, by focusing on what matters to them.

“What Matters to You?” Evaluation Report 2018/19

“What Matters to You?” Evaluation Report 2018/19
International “What Matters to You?” Day Celebration Webinar

International “What Matters to You?” Day Celebration Webinar
“What Matters to You?” Day Preparation – April 23, 2019 Webinar

“What Matters to You?” Day Preparation – April 23, 2019 Webinar
The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar

The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar
Ask What Matters Video Snippet

Ask What Matters Video Snippet
Do What Matters Video Snippet

Do What Matters Video Snippet
Listen to What Matters Video Snippet

Listen to What Matters Video Snippet
“What Matters to You?” Instructional Video

“What Matters to You?” Instructional Video
“Conversations That Matter”- May 9 Webinar

“Conversations That Matter”- May 9 Webinar
A Guide to Having Conversations About What Matters

A Guide to Having Conversations About What Matters
“What Matters to You?” Virtual Launch

“What Matters to You?” Virtual Launch
“What Matters to You?” Day – 2017 Report

“What Matters to You?” Day – 2017 Report
Head of Bed Resource

Head of Bed Resource
Bingo Card

Bingo Card
Getting Started Tips

Getting Started Tips