Posted in on January 25, 2023
Sharing Concerns: Principles to Guide the Development of an Indigenous Patient Feedback Process
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Posted in on October 19, 2022
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Cultural Safety & Humility
Quality care respects individuals for their unique perspectives and acknowledges their cultural contexts. It acknowledges that each of us holds biases and beliefs that shape our worldview, and requires that care providers reflect on and understand how these biases may impact the care they provide.
To foster quality care that is safe and appropriate for Indigenous people, the Council has built a partnership with the First Nations Health Authority (FNHA). In 2016, we began actively collaborating with FNHA to promote Indigenous cultural safety and humility, build capability and capacity within the system, ensure that Indigenous people are part of the Patient Voices Network, and hardwire an Indigenous lens into quality across BC’s health care system.
To further advance awareness and action on cultural safety and humility, together with the FNHA we launched a year-long webinar series that ran from October 2016 to November 2017. The series developed health care professionals’ tools and skills needed to be effective allies for advancing cultural safety and humility, and to understand and integrate this work into their practice or interaction with First Nations and Aboriginal clients. It also advances the Declaration of Cultural Humility & Safety.
All webinar recordings and materials are archived for continued learning.
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Cultural Safety & Humility
Creating a culturally safe health care system requires the participation and commitment of every person in BC. We partnered with the First Nations Health Authority for a webinar action series – watch the recordings to learn about cultural safety and humility and how to integrate practice into your work. Watch the recordings below.
Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners
Companion Guide
This guide to creating culturally safe engagements was created from the voices of Indigenous (First Nations, Métis and Inuit) patient partners. From these meaningful discussions, eight key principles emerged along with a series of recommended actions to help and encourage health care partners to provide culturally safe patient engagement opportunities.
Download the Guide
Pamphlet
This pamphlet serves as an at-a-glance version of the Companion Guide.
Download the PamphletSharing Concerns: Principles to Guide to Development of an Indigenous Patient Feedback Process
We hosted a provincial dialogue that brought together more than 100 people from health care organizations, Indigenous patients, families and caregivers to discuss how the process to share concerns about a health care experience can be improved for Indigenous peoples. Nine key principles were developed as a foundation for creating a safe, accessible and meaningful feedback process. This report details the importance of each principle and provides examples of how they can be put into action.
Download the Report