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About
About

The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Our Vision & Values
Council Members
Meet Our Team
Strategic Plans & Accomplishment Reports
Initiative Reports & Evaluations
Careers
Our Newsletter
Mandate & Terms of Reference
Improve Care
Improve Care

We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Cancer Care
Critical Care
Diabetes
Long-Term Care
Medical Imaging
Sepsis
Substance Use
Surgery
Team-Based Care
Quality Standards
Stroke Quality Standard
Past Clinical Improvement Initiatives
Sharpen Your Skills
Sharpen Your Skills

From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Quality Academy Online
Quality Academy
Clinician Fellowship in Health Care Quality
Quality Café
Unexpected Clinical Outcomes
Workshops
Student Programs
Student Internships
Quality Forum Opportunities
IHI Student Chapters
Improve Culture
Improve Culture

Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Cultural Safety & Humility
Teamwork & Communication Action Series
Past Improve Culture Initiatives
Change Ambassadors Network BC
Change Day
Advance the Patient Voice
Advance the Patient Voice

Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Patient Voices Network
What Matters to You?
Download & Order Resources
Map of Distributed Resources
Share Your Story
Resources
Resources

We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date inform ation.
By Clinical Area
Cancer Care
Clear
COVID-19
Critical Care
Long-Term Care
LOUD in the ED
Medical Imaging
Releasing Time to Care
Sepsis
Substance Use
Surgery
Type 2 Diabetes Network
By BCPSQC Program
ATTIC
BC Health Quality Matrix
Change Day
Communication
Cultural Safety & Humility
Culture Improvement
Engaging People in Quality (EPIQ)
Patient Engagement
Quality Café
Quality Forum
Teamwork & Communication
What Matters to You?

About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Resources We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date information.
BC Health Quality Matrix
News
Quality Forum 2023
BC Quality Awards
Events
Blog
Careers
Contact

Resources

Home Improve Culture

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BCPSQC Program: Improve Culture

Teamwork and Communication Action Series Evaluation Report: Cohorts 3 & 4

Date Published: March 4th, 2022

Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Pamphlet

Date Published: November 25th, 2021

Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Companion Guide

Date Published: November 25th, 2021

Measuring Culture to Inform Action: A Rapid Literature Review

Date Published: March 25th, 2021

The Art and Structure of Change Management

Date Published: March 24th, 2021

Maturing as a Learning Health System in Northern BC

Date Published: February 18th, 2021

Connecting Earlier: Improving Cancer Care for Island Patients One Step at a Time

Date Published: January 20th, 2021

Partnering with Patients and Families in Patient Safety Incident Reviews

Date Published: December 16th, 2020

Resilient Health Care Systems

Date Published: November 19th, 2020

Moving the Dial in Patient Safety: The Path from Risk Management and Quality Improvement to Safety II, Resilience and Restorative Practices in Health Care

Date Published: August 19th, 2020

So What Does Quality Mean, Anyway? Using the Updated BC Health Quality Matrix

Date Published: June 17th, 2020

BC Health Quality Matrix

Date Published: February 26th, 2020