Nominations for the 2020 Quality Awards Are Due Friday!

About
About

The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Our Vision & Values
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Improve Care
Improve Care

We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
BC Sepsis Network
Inpatient Units
Emergency Departments
Cancer Care
Clear
Critical Care
Pain, Agitation, & Delirium
Glycemic Control
Critical Care Working Group
Critical Care Database
Releasing Time to Care
Surgical Improvement
Improve Surgical Culture
Surgical Quality Action Network Sign-Up
National Surgical Quality Improvement Program
SQAN Advisory Group
SQAN Day Fall 2019
Substance Use
Team-Based Primary & Community Care
Team Mapping Facilitation Training
Past Clinical Improvement Initiatives
Sharpen Your Skills
Sharpen Your Skills

From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Quality Academy
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Clinician Quality Academy
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FAQ
Quality Forum
Quality Café
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Improve Culture
Improve Culture

Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Randomized Coffee Trials
Cultural Safety & Humility
Teamwork & Communication Action Series
Past Improve Culture Initiatives
Change Ambassadors Network BC
Change Day
Advance the Patient Voice
Advance the Patient Voice

Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Patient Voices Network
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Resources
Resources

We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date inform ation.
By Clinical Area
Cancer Care
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Critical Care
Releasing Time to Care
Sepsis
Substance Use
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By BCPSQC Program
ATTIC
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Change Day
Communication
Council Resources
Cultural Safety & Humility
Culture Improvement
Engaging People in Quality (EPIQ)
Patient Engagement
Quality Café
Quality Forum
Quality Improvement
Teamwork & Communication
What Matters to You?

About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Resources We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date information.
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Resources

Home Resources Quality Improvement

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Quality Improvement

“Quality” is one of those words where, if 10 people were polled, 10 different definitions could be provided. In essence, when used in a health care setting, a common definition involves how well the right care is delivered to the right patient at the right time.

In this section, you’ll find resources that can be widely applied to projects and initiatives that seek to improve quality of care. In other topics in our Resources Hub, you’ll find tools that hone in on specific topics in quality improvement – such as culture, teamwork & communication, and cultural safety & humility.

Featured Quality Improvement Tools

Improvement 101 Learning Series

Improvement 101 Learning Series

Tips for Effective Communication

Tips for Effective Communication

Culture Change Toolbox

Culture Change Toolbox

BC Health Quality Matrix

BC Health Quality Matrix

Gamification for Health Care Improvement

Gamification for Health Care Improvement

Other Quality Improvement Tools

A Guide to Patient Engagement

Posted in Advance the Patient Voice, featured, Patient Engagement, Quality Improvement on July 18, 2019

Responsive Behaviours Quick Reference Cards

Posted in Clear, Improve Clinical Care, Quality Improvement on January 31, 2019

Journey Mapping in Cancer Care Report

Posted in Cancer Care, Quality Improvement on January 29, 2019

Building Effective Networks – Webinar #2: Keeping the Momentum Going

Posted in Quality Improvement on November 2, 2018

Physician Template Letter

Posted in Clear, Clear W3 Resource, Clinical Care, Improve Clinical Care, Quality Improvement on October 19, 2018