“Quality” is one of those words where, if 10 people were polled, 10 different definitions could be provided. In essence, when used in a health care setting, a common definition involves how well the right care is delivered to the right patient at the right time.
In this section, you’ll find resources that can be widely applied to projects and initiatives that seek to improve quality of care. In other topics in our Resources Hub, you’ll find tools that hone in on specific topics in quality improvement – such as culture, teamwork & communication, and cultural safety & humility.
The Matrix can be used to develop metrics that comprehensively measure quality across seven Dimensions of Quality and five interconnected Areas of Care. By providing a shared definition of quality for BC, the Matrix supports a coordinated approach to thinking and learning about these dimensions and areas, how they relate to one another, and what everyone’s responsibilities are throughout a person’s health and wellness journey.
Download the Matrix
The Companion Guide provides more information on applying the definition of quality in your setting. It includes expanded examples and case studies to illustrate various ways of using the Matrix for different purposes across the continuum of care. This includes strategic planning, measuring and evaluating a program’s impact, leading improvement projects and developing metrics.
Download the Companion Guide
While all the parts of the Matrix are interconnected, considering the different Dimensions of Quality and Areas of Care is a useful way to think about and measure quality. This visual was created as a tool to guide the use of the Matrix in practical ways.
Download the visual
These editable forms were created as tools to guide the use of the Matrix in practical ways. Also available as a Word form with and without descriptions.
Download Editable Excel Form
Posted in on February 26, 2020
Summary of Ethical Review and Oversight Requirements for Quality Improvement Projects in BC
Posted in on September 27, 2019
A Guide to Authentic Patient Engagement
Posted in on July 18, 2019
Responsive Behaviours Quick Reference Cards
Posted in on January 31, 2019
Journey Mapping in Cancer Care Report
Posted in on January 29, 2019
