Resources
Teamwork & Communication
How we work as a team and communicate with each other are essential elements of a healthy culture. Improving non-technical skills such as how we communicate, how we respond to the environment around us, and how we work together in a team are crucial for achieving high quality patient care.
General Resources
The activities below include an overview and worksheet to guide you and/or your team in improving your communication.
Communication Style Assessment – This assessment helps you understand your communication styles and that of your team members to embrace differences and leverage strengths.
Conflict Style Assessment – This is a tool that can be used to help you assess your personal approach to conflict.
Huddles – This tool enables teams to have frequent but short briefings so that they can stay informed, review work, make plans and move ahead rapidly.
PEACH BFV Conflict Management Tool – This tool allows you to slow down and think through your part of the conflict in a rational way.
SBAR Backgrounder and Assessment – This worksheet provides a structured communication tool that can be used to bridge communication gap(s) that may exist between professions, stakeholder groups and within teams.
Team Assessment Questionnaire – This assessment can be used with your team to determine the presence or absence of trust within your team and some action steps you an take to enhance trust.
Teamwork Agreement – this is a step-by-step guide that can be used to create your own teamwork agreement.
Three W’s – This tool can be used to support a structured approach to your communication.
Teamwork & Communication Action Series
In 2017, we launched a Teamwork & Communication Action Series to help teams:
- Recognize the importance of team culture and non-technical skills
- Identify elements that contribute to successful communication
- Use new and effective tools to enhance teamwork and communication within your team
- Explore ways to effectively navigate conflict with others
- Apply foundational leadership skills for culture change
To date, four cohorts have been completed and an Action Series Cohort 5 is just wrapping up.
Curious what the action series involve? Check out the resources from previous waves below! You will find slides, action period guides and supporting activities and reading. Webinar recordings are only available to past participants. If you completed the action series, please email culture@bcpsqc.ca to ask for the password.
Access Cohort 4 Resources
Access Cohort 3 Resources
Access Cohort 2 Resources
Access Cohort 1 Resources
Evaluation Reports
In response to ongoing requests from teams in British Columbia’s health care system, we launched the third and fourth cohorts of its Teamwork & Communication Action Series in March 2019 and October 2020, respectively. We have been evaluating the series to measure this improvement.
Learn more about what our participants have taken away from the Action Series in our Cohorts 3 & 4 evaluation:
Read Our Cohorts 3 & 4 Evaluation
The purpose of this evaluation is to examine participant feedback and pre-post outcomes of the Cohort 2 of the Teamwork and Communication Action Series offered by the Council, as well as to understand key lessons. Ultimately, the evaluations seeks to answer the following questions:
- Did the content and delivery of the Action Series provide value to participants?
- What immediate impact did the Action Series have on the way they work together, communicate, navigate conflict, and trust each other?
- What improvements could be made to the structure of the Action Series which could be utilized for future Action Series?
The purpose of this evaluation is to examine participant feedback and pre-post outcomes of the Cohort 1 of the Teamwork and Communication Action Series offered by the Council, as well as to understand key lessons.
Read the Cohort 1 Evaluation