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About
About

The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Our Vision & Values
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Improve Care
Improve Care

We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
BC Sepsis Network
Inpatient Units
Emergency Departments
Cancer Care
Clear
Critical Care
Pain, Agitation, & Delirium
Glycemic Control
Critical Care Working Group
Critical Care Database
Releasing Time to Care
Surgical Improvement
Improve Surgical Culture
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National Surgical Quality Improvement Program
Substance Use
Team-Based Primary & Community Care
Team Mapping Facilitation Training
Past Clinical Improvement Initiatives
Sharpen Your Skills
Sharpen Your Skills

From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
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FAQ
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Improve Culture
Improve Culture

Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Randomized Coffee Trials
Cultural Safety & Humility
Teamwork & Communication Action Series
Past Improve Culture Initiatives
Change Ambassadors Network BC
Change Day
Advance the Patient Voice
Advance the Patient Voice

Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Patient Voices Network
What Matters to You?
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Resources
Resources

We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date inform ation.
By Clinical Area
Cancer Care
Clear
Critical Care
Releasing Time to Care
Sepsis
Substance Use
Surgery
By BCPSQC Program
ATTIC
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Change Day
Communication
Council Resources
Cultural Safety & Humility
Culture Improvement
Engaging People in Quality (EPIQ)
Patient Engagement
Quality Café
Quality Forum
Quality Improvement
Teamwork & Communication
What Matters to You?

About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Resources We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date information.
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Resources

Home Resources What Matters to You?

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What Matters to You?

“What Matters to You?” is a simple question that can have a big impact on the quality of care. When providers have a conversation about what really matters to the people they care for, it helps them to perform their work more effectively and to provide care that is patient- and family-centred. To support health care providers in this work, we launched a provincial initiative with a simple question aimed at ensuring that care is aligned with what matters to patients and their families. Learn more about “What Matters to You?“

Download “What Matters to You?” Resources

A selection of downloadable resources is available on the “What Matters to You?” order page. Additional resources for patients and providers are available to order, and will be distributed for free within BC.

"What Matters to You?" Instructional Video

Other "What Matters to You?" Videos

International “What Matters to You?” Day Celebration Webinar

International “What Matters to You?” Day Celebration Webinar

“What Matters to You?” Day Preparation – April 23, 2019 Webinar

“What Matters to You?” Day Preparation – April 23, 2019 Webinar

The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar

The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar

Ask What Matters Video Snippet

Ask What Matters Video Snippet

Do What Matters Video Snippet

Do What Matters Video Snippet

Listen to What Matters Video Snippet

Listen to What Matters Video Snippet

“What Matters to You?” Instructional Video

“What Matters to You?” Instructional Video

A Guide to Having Conversations That Matter

This resource provides tools specific to providers (in the first section) and then for patients, family members or caregivers (in the second section), to help spark “What Matters to You?” conversations.

Download the resource

Resources for Asking "What Matters to You?"

The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar

Posted in What Matters to You?, WMTY Resources, WMTY videos on October 4, 2018

Ask What Matters Video Snippet

Posted in Advance the Patient Voice, What Matters to You?, WMTY Resources, WMTY videos on July 18, 2018

Do What Matters Video Snippet

Posted in Advance the Patient Voice, What Matters to You?, WMTY Resources, WMTY videos on

Listen to What Matters Video Snippet

Posted in Advance the Patient Voice, What Matters to You?, WMTY Resources, WMTY videos on July 18, 2018

“What Matters to You?” Instructional Video

Posted in Advance the Patient Voice, What Matters to You?, WMTY Resources, WMTY videos on June 8, 2018

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