Disclosure of Adverse Events

Disclosure of Adverse Events

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Health care providers are legally required to tell patients when safety incidents happen. This is called disclosure, and we have coordinated with Saegis to support the delivery of disclosure courses which can teach you how to disclose clinical errors with honesty, empathy and respect.

We’re the license holder for delivery within BC of the Saegis Communicating Unexpected Outcomes courses, which teach care providers, teams and organizations to disclose clinical errors. We’re responsible for:

  • Tracking the eligibility and accreditation status of all facilitators and master trainers
  • Tracking and reporting on all offerings of the courses
  • Distributing and collecting evaluations for all offerings of the courses
  • Preparing and submitting reports to Saegis for ongoing accreditation

Looking for a Course? Want to Become a Facilitator?

Each health authority coordinates local course offerings. Please contact your local representative to learn more:

Organization Email
First Nations Health Authority Suzanna Ho
Fraser Health
Interior Health Patient Safety
Island Health Quality & Patient Safety
Northern Health
Providence Health Care Camille Ciarniello
Provincial Health Services Authority Norna Waters
Vancouver Coastal Health Liz Baron

If your organization is not listed, contact us for assistance.


Course Descriptions

This course is designed to improve transparency with patients and families after unexpected clinical outcomes, including those resulting from errors in care. The program will enhance the communication skills of individual providers, health care teams and organizations for disclosing clinical errors with honesty, empathy and respect. Participants will also learn to improve their support of other team members in these often-difficult circumstances.

Topics Covered:

  •  The importance of timely and compassionate disclosure
  • Individual, team and organization accountability and support
  • Patient-centred disclosure

This course has been certified by the College of Family Physicians Canada for up to 8 Mainpro+ credits and the Royal College of Physicians and Surgeons of Canada for 6.0 MOC credits in total (3.0 credits Section 1 and 3.0 credits Section 3).

This course is a prerequisite to Communicating Unexpected Outcomes for Leaders.

Prerequisite: Communicating Unexpected Outcomes for Clinicians

This course will improve the skills of health care leaders to better support their teams of physicians, nurses and other health care professionals in disclosing clinical errors with honesty, empathy and respect.

Topics Covered:

  • Understanding events in a just culture
  • Coaching disclosure
  • Helping healers

This course has been certified by the College of Family Physicians Canada for up to 6 Mainpro+ credits and the Royal College of Physicians and Surgeons of Canada for 3.0 MOC credits (Section 1).

The Train-the-Trainer program is intended to train facilitators to deliver the Communicating Unexpected Outcomes courses to clinicians and other health care stakeholders.


Facilitators and Master Trainers

Course Materials, Training Videos & Contact List Register Your Disclosure Training Session

All facilitators and master trainers are responsible for registering their disclosure training sessions with us before the first session date.

Here’s how:

  1. Complete this online form.
  2. Within 2-3 business days, we’ll email you to confirm your session. At that time, you’ll be sent the current facilitator and participant materials, as well as an attendance tracker.
  3. Submit your attendance tracker by email once all participant names and emails have been confirmed (no later than 2-3 business days in advance of the first scheduled session). We need your participant list so that we can prepare and schedule the course evaluations.
  4. Submit your attendance tracker by email again, once participant attendance has been confirmed at your final session. We need it this time so that we can prepare the attendance certificates and for our program accreditation reporting.
  5. We’ll email you attendance certificates which you can give to participants.

About Saegis

The Saegis logo.Saegis is a wholly-owned subsidiary of the Canadian Medical Protective Association that provides professional development programs and practice management services for Canadian physicians, health care professionals, teams, hospitals and clinics.


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