Quality Academy


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We have an excellent group of dedicated experts who are both passionate and knowledgeable about their areas of expertise related to improving the quality of care. These faculty members will provide direct teaching and be available for advice to program participants. As well, several faculty will also serve as mentors who will be paired with a group of participants to provide ongoing one-to-one support.

Executive Director, Quality & Patient Safety and Infection Prevention and Control
Vancouver Coastal Health

Allison Muniak is the Executive Director for Quality & Patient Safety and Infection Prevention and Control at Vancouver Coastal Health. She is a Human Factors Engineering Specialist by training with strong experience applying engineering and psychology principles on a variety of large and small projects relating to healthcare across Canada and internationally. She was seconded from 2013-2015 to the BC Patient Safety and Quality Council as a lead for Culture, Teamwork and Communication. Her areas of expertise include the development, analysis, and implementation of complex system level and task requirements to build safe and effective healthcare environments, team behaviours through non-technical skill analysis and development, and the procurement of medical devices using human factors methodologies. Allison has previously taught, presented, and mentored many healthcare professionals and Human Factors experts internationally.

Allison completed her Bachelor of Science in Psychology from the University of Calgary with a focus in transportation and medical Human Factors. She received her Master of Applied Science from the University of Toronto in Mechanical & Industrial Engineering (Human Factors) and completed her thesis work at the University Health Network. Prior to moving to BC, Allison worked in Seattle, WA, in the medical device industry and applied Human Factors to the product development of portable ultrasound devices.

Allison is a member of the Human Factors and Ergonomics Society (HFES), the Human Factors Interest Group (HFIG), and the Human Factors Group through WorkSafeBC. She is a faculty member for the BC Patient Safety and Quality Council – Quality Academy and Clinician Quality Academy and has presented to a variety of groups including the Patient Care Quality Review Board for the Ministry of Health (BC), the Clinical Excellence Commission in New South Wales, Australia, and numerous conferences across British Columbia and Canada. Allison enjoys teaching human factors and quality improvement and has lectured at the University of British Columbia, University of Toronto, BCIT, and the Ontario College of Art and Design.

Executive Director, Learning, Analytics & & Strategic Initiatives
BC Patient Safety & Quality Council

Andrew joined the BC Patient Safety & Quality Council in July 2009. Prior to joining the Council, Andrew spent several years working in the biotechnology industry, with the BC Cancer Research Centre and the BC Ministry of Health Services.

Andrew’s passion for patient safety and quality improvement, accompanied by his proven project management abilities, assists the Council in achieving its mandate of fostering quality improvement across the continuum of care. He successfully leads complex initiatives and works to develop collaborative partnerships with health system stakeholders in order to equip people at all levels of the system with the knowledge and skills needed for sustained change. He is particularly interested in the ongoing development of learning opportunities for quality improvement, mechanisms of innovation, the use of data for improvement and public accountability of the health care system. Andrew leads the Council’s measurement activities, strategic initiatives and learning programs such as the Quality Academy, Quality Forum and Quality Café.

Andrew holds a Masters in Health Administration from the University of British Columbia and a Bachelor of Science degree in Microbiology from the University of Victoria.

Director, Analytics & Strategic Initiatives
BC Patient Safety & Quality Council

Ben joined the Council in 2014, starting as a Quality Leader supporting clinical improvement initiatives before becoming Director of the Council’s Patient & Public Engagement team, which supports the Patient Voices Network. In 2018 he moved to a new role leading the Analytics & Strategic Initiatives team.

Ben has always been passionate about numbers, starting at an early age devouring box scores in the newspaper. He has a specific interest in helping turn data into knowledge to support quality improvement in BC’s health system. Through his experiences Ben has seen the value of combining numbers with contextual information to be able to tell a story that inspires action. Ben holds a Master of Health Administration from
Dalhousie University and a Bachelor of Business Administration, with a joint major in Business and Geography, from Simon Fraser University.

Improvement Associates Ltd.

Bruce co-founded Improvement Associates in 2000 and has worked primarily on the improvement of healthcare. He is Collaborative Director for the Canadian Collaborative to Improve Patient Care and Safety in the ICU, and advises on a number of healthcare improvement initiatives. He is a graduate of Trent University, the Banff School of Advanced Management and holds an MBA from IMD in Lausanne, Switzerland.

Executive Director
BC Patient Safety & Quality Council

Christina has a strong background in improvement work leading collaboratives on topics such as medication reconciliation, prevention of surgical site infection and MRSA , and improved care for acute myocardial infarction. A certified Faculty member with the Institute for Healthcare Communication, she also served as a key member of the National Working Group which developed Pan-Canadian Disclosure Guidelines. In her current role, Christina has a particular interest in social movement theory and the mobilization of energy to facilitate large-scale change. Christina is currently an EXTRA Fellow with the Canadian Health Services Research Foundation.

Executive Director, Health System Improvement & Engagement
BC Patient Safety & Quality Council

Colleen joined the Council in 2014 as a Quality Leader supporting clinical improvement initiatives. Prior to this, she led improvement efforts across the continuum of care through her role as the Manager of Quality and Patient Safety for Interior Health West and Patient Experience for Interior Health (IH).

Colleen’s passion is to work with health care professionals at the point of care to facilitate system-level improvements. As part of this, she led the IH Diabetes Collaborative. Along with her team, Colleen also designed the quality improvement and patient safety (QIPS) unit leader program, which focused on building quality improvement capacity at the point of care. In addition, she engaged with partners to develop the structure for IH Local Quality Committees and the framework for quality reviews. Previously she also served as IH’s Leader, Physician Engagement, where she collaborated with physicians on quality improvement initiatives in the lab, operating room, medical device reprocessing, obstetrics and critical care.

Colleen holds a Master of Information Studies and a Master of Health Administration from the University of British Columbia. She has completed training in quality improvement and the collaborative breakthrough series through the Institute for Healthcare Improvement. Colleen also has her Green and Black Belt in Lean Health Care from the Canadian Logistics Institute.

Courtney joined the Council in January 2018 as a Communications Specialist. Her professional background includes marketing, content strategy and corporate communications. She holds a Bachelor of Arts in Communication from Simon Fraser University and a Master of Arts in Communication with a focus on children’s health and gamification.

Provincial Patient Safety & Quality Officer and Chair
BC Patient Safety & Quality Council

Dr. Cochrane is a Professor at the University of British Columbia in Neurosurgery, a certificant of the American Board of Pediatric Neurological Surgery, and a Fellow of American Academy of Pediatrics. In addition to his involvement in boards and committees at the provincial, national and international levels, he maintains his clinical practice as staff neurosurgeon at BC ’s Children’s Hospital and Sunny Hill Health Centre for Children. Dr. Cochrane brings a broad understanding of patient safety and has an interest in healthcare system sustainability through improving quality of care, resulting in cost savings for the system.

Eric joined the Council in February 2014 as a Health Data Analyst. Eric has a strong interest in healthcare transformation and quality improvement. He is keen on using health information to story-tell and drive improvement work. He supports a variety of the organization’s initiatives including Clinical Care Management, Learning & Strategic Initiatives, and the Clear project. Eric graduated with a BSc in Health Information Science from the University of Victoria. Prior to working with the Council, he did similar improvement work as a Metrics Analyst at Island Health.

Centre for Clinical Epidemiology and Evaluation

Francois Dionne is based at the Centre for Clinical Epidemiology and Evaluation in the Vancouver Coastal Health Research Institute in Vancouver, British Columbia, Canada. Dr. Dionne completed his doctoral training in the School of Population and Public Health at the University of British Columbia, and also holds a Master’s degree in Business from UBC. The focus of his work is on the application of methods to support priority setting and resource allocation decision-making in health care. He has consulted widely with health care and government organizations across Canada over the last six years and is one of Canada’s leading experts in the application of multi-criteria decision analysis in health care.

SSC Liason, Specialist Services Committee
Doctors of BC

Geoff works with the SSC to support the delivery of specialist services through facility-based physician engagement, enhancing specialist services, and advancing quality improvement. Geoff has an extensive amount of improvement knowledge, having previously worked as a quality leader with the Health System Improvement team at the Council and a quality improvement consultant in surgery for Interior Health where he led the implementation of the surgical checklist for the region.

Geoff is an RN with an emergency nursing certification and worked throughout Western Canada and Western United States in emergency and intensive care units. He is a graduate from the BCPSQC Quality Academy, completed the collaborative breakthrough series through the Institute for Healthcare Improvement and holds a Fellowship from the International Society for Quality in Health Care. Geoff has also been a certified private pilot for over 20 years.

Project Manager-Workplace Culture, People and Organizational Development
Executive Coach
Island Health

Helen is a Human Resources professional and Executive Coach with over 23 years’ experience in a variety of professional and leadership positions within the public healthcare systems in both Canada and the UK. Helen Wale is also a licensed trainer for Coaching Out of the Box®. As an executive coach, Helen has supported individuals progressing through the BC Health Authorities Experience Linx program as well as coaching individuals from a wide range of industries and sectors. Helen holds a Master’s Degree in Human Resource Management from De Montfort University (Leicester- UK) and a Graduate Certificate in Executive Coaching from Royal Roads University. Specializing in leadership, business coaching, and career transition, Helen has a particular interest in developing individuals, and working with them to help achieve their goals and aspirations.

Karen joined the Council in January 2016 as an Engagement Leader with a focus on Lower Mainland & Sunshine Coast communities.  Karen is passionate about community engagement and has extensive program and event coordination experience. Through her various roles working with diverse non-profit organizations, she has a comprehensive knowledge of local and provincial agencies. Karen brings forward a strong understanding of cultural sensitivity and prioritizes developing inclusive programs.

Director, Communications
BC Patient Safety & Quality Council

Kevin joined the BCPSQC in February 2012 and his fingerprints are found throughout its publications, social media activities, newsletter and online communications. Kevin draws upon his experience working for private industry and non-profit organizations as well as his education in sociology, journalism, public relations and marketing communications.

Improvement Associates Ltd.

Leanne co-founded Improvement Associates in 2000 and has worked primarily on the improvement of healthcare. As an Improvement Advisor, Leanne has designed and supported many Breakthrough Series Collaboratives across Canada and has taught at over 35 Learning Sessions. She has led the writing of several improvement guides based on these approaches. She is an active member of the national Safer Healthcare Now! Education and Resources Working Group. Leanne holds a Bachelor of Commerce degree and Certificate in Adult and Continuing Education from the University of Alberta.

Martin Wale Consulting

Dr. Martin Wale is a UK-trained microbiologist and public health doc, and was an inaugural Fellow of the NHS Institute for Innovation & Improvement.  He was recruited to Canada in 2009 to lead the infection control System Wide Initiative in Island Health (then VIHA), subsequently moving through other medical leadership roles in Island Health, including Deputy CMO, and Interim VP Med and CMO.  In 2015, he started the BC Medical Quality Initiative for the BC Ministry of Health, and in 2017 was seconded to the Ministry to conduct a review of radiology in BC, and advise on implementation of the recommendations. Since leaving in June 2018, Martin has become freelance, starting his own consulting business and working with UBC, UVic, and Doctors of BC.  He has been Faculty for the BC Quality Academy and Clinician Quality Academy since their inception, and Faculty for the Canadian Patient Safety Officers’ Course since 2012.

Lead Consultant
Merge Consulting

Melanie has a breadth of experience facilitating innovative and system-wide collaborations to improve quality. Specializing in measurement, Melanie has worked with national, provincial and local initiatives to define indicators and measurement systems. Melanie’s main focus is appropriate data display and ensuring indicator results are meaningful to all levels of staff and leadership. In previous roles with Saskatchewan’s Health Quality Council and the the BC Patient Safety and Quality Council, Melanie led projects in a variety of care areas including surgery, ICU, wait times for cancer care, and chronic disease care in the community. She has also been instrumental in designing education programs for staff and physicians. Melanie now divides her time between consulting in the health care and social services sectors and works as Quality Leader for BC Mental Health and Addictions Services.

Geriatrician/Chief of Staff
West Coast General Hospital

Dr. Dorothy ‘Sam’ Williams is a Geriatrician /Chief of Staff at West Coast General Hospital in Port Alberni and Chair of the Health Authority Medical Advisory Committee for Island Health. She has been working as a Geriatrician for Island Health since 2000. She is a clinical instructor with the Department of Medicine UBC and the Island Medical Program.

Dr. Williams has a particular interest in Physician Health Issues; and is a member of the Physician Health Program ‘Physician Advocating Wellness’ groups in BC. She also chairs the Physician Health Program Steering Committee of Doctors of BC. In addition, how we communicate with each other and teams with a focus on building a culture of safety is of particular interest.

Director, Patient Safety
Interior Health Authority

Shari joined Interior Health in March 2019 as Director, Patient Safety. Her portfolio includes patient safety investigations, Patient Care Quality Office and support for Adult Guardianship within the region. Prior to this, she worked at the BC Patient Safety & Quality Council in various roles most recently as Director, Learning & Capability Development. She is a Registered Respiratory Therapist by professional background with over 15 years of clinical experience, and received an MA in Learning & Technology from Royal Roads University in 2011.

She is a BCPSQC Quality Academy graduate, completed a program for Large Scale Change with the UK’s National Health Service in 2012, and has received fellowships from the Canadian Society of Respiratory Therapists (2010) and the International Society for Quality in Healthcare (2017). She holds an adjunct faculty appointment within the Department of Allied Health, Faculty of Science at Thompson Rivers University.

Shari has a wide range of interests related to learning, safety and health improvement including behavioural insights, gamification, research, mobile technology, disclosure, simulation, social movement theory, large scale change, and systems thinking.

Physician Quality Improvement (PQI) Consultant
Interior Health

Wrae has a breadth of clinical and QI Knowledge and skill, and has a particular interest in the area of; communication, resilience and high reliability in health care. Wrae is a fellow of the Canadian Society of Respiratory Therapy with a MSc in Human Factors and Systems Safety from Lund University in Sweden. Wrae’s current role within Interior Health (Quality) is part of the Provincial PQI Initiative, (funded by the Specialist Services Committee-SSC), to support Physicians to lead Quality Initiatives within their workplaces.