BC Patient Safety & Quality Council

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What Matters to You? Day

Ask what matters. Listen to what matters. Do what matters.


“What Matters to You?” Day started in Norway in 2014, with the simple goal of encouraging meaningful conversations between patients, caregivers, and families, and their health care providers. We liked the idea so much that we wanted to do it in BC too!

While we celebrated “What Matters to You?” day on June 6, 2017, there is no reason why it can’t be “What Matters to You?” day every day. Watch this video to learn what it is all about:

Providing patient-centred care is important because it results in better outcomes for patients and greater satisfaction with care. “What Matters to You?” Day supports this by putting the patient voice at the centre of care, by focusing on what matters to them.

When a health care provider starts a conversation by asking what really matters to the person they are caring for, it helps them to build trust, develop empathy, and understand their patients. Ultimately, it improves the quality of care they provide.

Taking part is easy! Whenever patients and health care providers meet, there is an opportunity to have a WMTY conversation!

  • If you are a health care provider, ask your patients or clients that simple question: “What matters to you?”
  • If you are a patient, take time before your visit to reflect on what matters most to you, and share with your health care provider.
  • Not sure how to start these conversations? Check out our skills-building section.

If you tried asking or answering this question, and you learned something new or interesting, we’d love you to tell us how it went! Some of the things we are interested in learning about are:

  • Who did you talk to?
  • How did it feel?
  • What happened?
  • What will you do differently in the future?

Head this way and tell us about your conversation – we’d love to hear from you!

At a Glance

Key contacts

Sue Bradley
Program Assistant, Innovation & Engagement
BCPSQC
sbradley@bcpsqc.ca
604.668.8223

Kathryn Proudfoot
Leader, Innovation & Engagement
BCPSQC
kproudfoot@bcpsqc.ca
604.668.8246


Download our Getting Started Kit!

It still has lots of great information about having meaningful conversations in care.