BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:Pacific Standard Time BEGIN:STANDARD DTSTART:16011104T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZOFFSETFROM:-0700 TZOFFSETTO:-0800 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010311T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZOFFSETFROM:-0800 TZOFFSETTO:-0700 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20201027T191408Z DESCRIPTION:Date and time: Wednesday December 16\, 2020\, 12 noon – 1 PM PST\nAs the health care system provides care and responds to COVID-19\, t here have been gaps in service identified by health care providers\, patie nts\, families and the public. In establishing a person- and family-centre d approach to care delivery\, Susan Heathcote and Elizabeth Baron from Van couver Coastal Health’s Client Relations and Risk Management team have r ealized that patients and families are partners in the care that’s provi ded\, as they may be the end provider of care when an individual returns t o their home.\nProviding care in various health care settings has challeng es\, whether it be in the emergency department\, the home care client or i n long term care facility. Despite the health care system’s best efforts \, patients may inadvertently be harmed from the care provided (or from a lack of care provided). Hearing from care teams as to what went wrong and what can be done to improve at the system level is well understood and pra cticed. Patients and families are often not invited to participate in pati ent safety event reviews and without that\, a fundamental perspective is m issed\, potentially leading to the development of recommendations that don ’t mitigate the entire risk.\nAs health care providers who review patien t safety events\, the Client Relations and Risk Management team knows that there needs to be clear and intentional engagement of patients and famili es to ensure a fulsome understanding of the event itself or the decision m aking up to the time of the event occurring.\nLearning Objectives:\nAfter this webinar\, you will be able to:\n* Describe why the patient and family voice is essential in reviewing patient safety incidents and developing r ecommendations to support changes at the system level and ultimately suppo rt the delivery of quality health care.\n* Reflect on the tangible ways to engage patients and families in the quality review process to enable deve lopment of recommendations that will truly mitigate the harm patients expe rience\nFor the purpose of this webinar ‘patient’ will reference and i nclude client\, patients\, or resident. Additionally\, ‘family’ refer ences any person who the individual self-defines as family which may inclu de husband\, child\, mother\, same sex partner\, friend or other individua l deemed to be a support to the individual.\nAbout The Presenters:\nSusan Heathcote\nRegional Director\, Client Relations and Risk Management\nVanco uver Coastal Health\nElizabeth Baron\nDirector\, Client Relations and Risk Management\nPatient Care Quality Office\nVancouver Coastal Health\n \n DTEND;TZID="Pacific Standard Time":20201216T130000 DTSTAMP:20201027T191408Z DTSTART;TZID="Pacific Standard Time":20201216T120000 LAST-MODIFIED:20201027T191408Z LOCATION:https://bcpsqc.zoom.us/j/84840764152?pwd=bytLSG9lMmkxSUlDQTJxTE5Hd nhVdz09 PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-ca:Quality Cafe: Partnering with Patients and Families in Patient Safety Incident Reviews TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E0080000000040ACFBAB5AACD601000000000000000 0100000006BD559A69C5CA94083FF71848DE1EDE0 X-ALT-DESC;FMTTYPE=text/html:

Date and time:& nbsp\; \;Wednesday December 16\ , 2020\, 12 noon –\; 1 PM PST

As the health care system provides care and responds to COV ID-19\, there have been gaps in service identified by health care provider s\, patients\, families and the public. In establishing a person- and fami ly-centred approach to care delivery\, Susan Heathcote and Elizabeth Baron from Vancouver Coastal Health’\;s Client Relations and Risk Manageme nt team have realized that patients and families are partners in the care that’\;s provided\, as they may be the end provider of care when an i ndividual returns to their home.

Providing care in various health care settings has challenges \, whether it be in the emergency department\, the home care client or in long term care facility. Despite the health care system’\;s best effo rts\, patients may inadvertently be harmed from the care provided (or from a lack of care provided). Hearing from care teams as to what went wrong a nd what can be done to improve at the system level is well understood and practiced. Patients and families are often not invited to participate in p atient safety event reviews and without that\, a fundamental perspective i s missed\, potentially leading to the development of recommendations that don’\;t mitigate the entire risk.

As health care providers who review patient safety even ts\, the Client Relations and Risk Management team knows that there needs to be clear and intentional engagement of patients and families to ensure a fulsome understanding of the event itself or the decision making up to t he time of the event occurring.

Learning Objectives:

After this webinar\ , you will be able to:

For the purpose of this webinar ‘\;patient’\; will reference and include client\, patien ts\, or resident. \; Additionally\, ‘\;family’\; references any person who the individual self-defines as family which may include hus band\, child\, mother\, same sex partner\, friend or other individual deem ed to be a support to the individual.

About The Pres enters:

< b>Susan Heathcote
Regional Director\, Client Relations and Risk Management< /i>
Vancouver Coastal Health

Elizabeth Baron
< i>Director\, Client Relations and Risk Management

Patient Care Qual ity Office
Vancouver Coastal Health

 \;

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